Refund & Returns Policy

30-Day Policy

• Please contact us within 30 days of delivery if your item arrives damaged, defective, incorrect, or if an item is missing from your order.
• To help us resolve the issue quickly, please provide your order number along with clear photos or videos showing the problem.
• After reviewing your request, we may offer a replacement or a full refund, depending on the circumstances.
• If the product arrived damaged, defective, incorrect, or incomplete due to an error with your order, you will not be responsible for additional replacement costs.

Damaged, Defective, Incorrect, or Missing Items

If your product arrives damaged, is defective, you received the wrong product, or an item is missing, contact us as soon as possible. Include your order number and photographic or video evidence. Once reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund.

Change-of-Mind Returns

• If you change your mind about your purchase, you may contact us within 30 days of delivery to request a return.
• To be eligible, the item must be unused and in its original condition.
• Return requests are reviewed before being approved. Please do not send an item back before contacting us and receiving return instructions.
• Unless the item arrived damaged, defective, incorrect, or there was an error with your order, return shipping costs are the responsibility of the customer.
• Original shipping charges, when applicable, may not be refundable for change-of-mind returns.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will make every effort to cancel your order if it has not yet been processed or shipped. Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it.

Refunds

Once a refund has been approved, it will be issued to the original payment method used for the purchase. After we process the refund, your bank or payment provider may require additional time to make the funds available in your account. Processing times vary depending on the financial institution.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number. We will review the tracking information and investigate the shipment. When an order is confirmed as lost or otherwise eligible for resolution, we may provide a replacement or refund depending on the circumstances.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping information, please contact us immediately. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed. Orders delivered to an incorrect address provided by the customer may not be eligible for a refund or free replacement.

Contact Us

If you have any questions about a return, replacement, or refund, please contact The Pawvelle Customer Support. Please include your order number and a brief description of the issue so we can assist you as quickly as possible.